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Popular help topics:

lost & found, billing issues, account access.

  • About iRyde
  • Getting Started
  • Riding with Iryde
  • Common Questions
  • IRYDE Policies
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How do I book a ride?

Where do I wait for my iRYDE?

How do I know when my iRYDE will arrive?

How much does a ride cost?

Can I request a specific time for my pick up?

How do I book a ride?

Download our free app (available on iPhone and Android), sign up for iRYDE, and book a ride in three super-easy steps:

STEP 1: Move the map until the blue marker is at your desired pick-up location and press “Set Pickup.” You can also manually type your address in the search bar and select the correct one from the drop down.

STEP2: Move the map until the orange marker is at your desired drop-off location and press “Set Dropoff.” You can also manually type your address in the search bar and select the correct one from the drop down. iRYDE will check for available vehicles and connect you with the best vehicle for your ride.

STEP 3: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs and different ride options). Select the one that works best for you and press “Book This Ride.” All the details, including exact pick up location (remember it may not be where you booked) and information on the car picking you up, will then be displayed.

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What can we help you with?

Popular help topics:

lost & found, billing issues, account access.

iRYDE is an on-demand transit system that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of iRYDE as a bus that’s smart enough to come when you want it and where you want it.

Using our app for iPhone or Android, you can select your pick up and drop off, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple blocks of your requested destination. This helps us ensure that even with multiple pickups, trip times are comparable to a taxi.
 
In Jacksonville we offer Express and Private ride options if you need to get where you are heading faster or wish have the iRYDE-cle all to yourself. Please note, Commuter benefits users are excluded from any private ride options.

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